1.1 At Lot Ten Furniture, we ensure that all products are of a high quality and we carefully inspect all orders before they are shipped. In the rare circumstances that your item has a manufacturer defect or you have a warranty claim, please contact us or email us, within 24hours upon receiving your item. Lot Ten Furniture may request for photos to support the assessment of your claim. If the warranty claim is accepted, we will arrange for the replacement or we can issue a store credit or refund for the item(s) and cover all associated shipping costs.
1.2 Please take note of the following:
1.2.1 We will refund your order total, less our costs for shipping and handling each way for exchanges, (unless due to mishandling or manufacturers’ defect) full order amount will be refunded.
1.2.2 For items that shipped are free, our costs shipping and handling each way costs will be deducted from your refund, (unless due to mishandling or manufacturers’ defect) full order amount will be refunded.
1.2.3 An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies.
1.2.4 Returned items must be in new condition and in the original packaging.
1.2.5 Please do not assemble or modify a product before returning it or else we cannot refund your purchase.